Contact | Return Policy | Rings | Shipping | Payment
To contact us by phone
Call us toll-free at 800.324.0688
In New York use 212.869.0476
Fax Number Is 212.391.0871
To contact us by email
Please complete the following information and we will respond shortly.
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30 Days evaluation for any diamond up to $50,000.
15 Days evaluation for any diamond over $50,000.
30 days evaluation for diamonds that are on special.
We want you to be a completely satisfied customer.
For your protection, certified diamonds ( AGL, and EGL) are shipped along with an internationally recognized gemological laboratory certificate. You can evaluate your diamond for 30 days. If you are not completely satisfied, you may return the diamond. Please note, when returning diamonds purchased with a credit card, you are subject to a restocking fee of 2.5% of the purchase price, which will be billed, to your credit card when the diamond is returned. Should you wish to return the diamond you must contact us by phone or e-mail within 30 days, and adhere to the following return shipping procedure.
1. Call or email Diamond Cutters for a RMA confirmation number.
2. Return diamond and certificate together.
3. Ship only via the US Postal Service by Registered mail.
4. Insure the shipment for the value of the full purchase price.
Diamond cutters will inspect all returned items before a refund is approved.
For all ring orders, Diamond Cutters will ship merchandise within 48-72 hours by Federal Express and insure the merchandise for the selling price.
Additionally, all ring orders are accompanied by a free gift box. Please note: for rings with diamonds over 3 carats, additional time is needed for delivery. Please call 800.324.0688 or contact us for details.
FREE Shipping in Continental US
Diamond Cutters will ship all merchandise by Federal Express within 48 hours and insure the merchandise for the selling price. Diamond Cutters will pay for the shipping and insurance. You will only be charged for the actual price of the diamond as it is listed in our database. Free shipping only in the Continental US.
Diamond Cutters will ship internationally but not to all countries. The shipping charge varies from country to
country, so call/email for a quote. All purchases must be prepaid via wire
transfer. You will be responsible for any duties, VAT, etc. charged by customs.
These fees can be as much as 30% in certain countries, so be sure to find out
about those charges before placing an order!.
Errors and Omissions
From time to time data may be inaccurately displayed on our site due to
system errors. While we make every attempt to avoid these errors, they
may occur. We reserve the right to correct any and all errors when they
do occur and we do not honor inaccurate or erroneous prices. Our prices
are also subject to change without notice. We apologize for any
inconvenience that this may cause. If you have any questions, please do
not hesitate to contact us or call 800.324.0688, in NYC 212.869.0476
Method of payment
You may pay for your diamond with a major credit card or by electronically transferring your payment to our bank account. For more information on transferring money electronically, please call (see top of the page) or email us.
Credit card safety
Diamond Cutters uses PLUGNPAY's secure payment processing technology to protect your credit card information and does not release it to any outside organization. You can also telephone, fax or email your card information to us.
We are required, by law, to charge local and state taxes for orders shipped to addresses in New York state.